Return & Refund Policy

Refund Policy for VistaCrafters.com

30-Day Return Policy
At VistaCrafters, we take great care in designing and constructing our products, ensuring your complete satisfaction with every purchase. Our products are backed by industry-leading after-sales and return services, giving you peace of mind when making a purchase. However, there may be situations that require you to change or return a product, which we will handle accordingly as outlined below.

Manufacturer Defect
If you receive a product with a manufacturer defect, please send detailed pictures of the defective parts to customer@vistacrafters.com.. Once we confirm the defect, we will send a new product or replacement parts free of charge.

Arrived Damaged or Missing Parts
It is necessary to open and inspect shipments upon arrival. If you notice any damaged or missing parts, please take a photo and send it to info@vistacrafters.com. We will offer a solution within 24 business hours at no additional cost.

Buyer’s Remorse
If you need to return or exchange your order, please notify us via email at customer@vistacrafters.com.within 30 days of receiving your order.

VistaCrafters accepts order cancellations before the product is shipped, and you will receive a full refund immediately.
If your order has already shipped, we will refund your payment as soon as we have received and inspected the item(s) back from you. After approval, we will process refunds within 14 business days. Please note that shipping fees for both delivery and returns will be deducted from the refund amount.
Return Address: 1 N Meridian St, Indianapolis, IN 46204, United States

Refunds
Once your return is received and inspected (please note that we do not accept installed doors), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will process refunds within 14 business days.

Please Note:

• Custom-designed projects cannot be returned.
• Installed products are not eligible for this return policy.
• A returned product must be in a re-sellable condition to receive a full credit. We expect the same level of quality in returned products as we provide in our delivered products. Items that are returned damaged are not eligible for a full credit. Please ensure to take a photo of the returned item intact before you deliver it to the carrier.
• Please package the product properly to prevent shipping damage. You are responsible for loss or damage during return shipping.

Thank you for choosing VistaCrafters! If you have any questions or concerns regarding our refund policy, please feel free to contact us at customer@vistacrafters.com.